• Employed by the world’s largest Timeshare Developer in the past.
• Nearly 20 years experience in all levels of Management.
• Over 12 years experience in Senior Level Management.

Having the opportunity to not only be a part of an organization such as ERS but also help to build is a very gratifying and morally rewarding prospect. We are in the very fortunate position of creating a positive impact on peoples’ lives that were taken advantage of by unscrupulous Developers. Not only are we able to deliver help in real and measurable results, but also be a beacon of bright light for those who so desperately deserve it.

• Over 18 years experience in Timeshare.
• Past Broker of Record for the world’s largest Timeshare Developer.
• U.S. Navy 1992-94 Active Duty, 1994-00 Reserves, USS America CV-66 92-94 National Defense Service Medal, Armed Forces Expeditionary Medal, Southwest Asia Service Medal with 1 Bronze Star, Sea Service Deployment Ribbon.

When Timeshare is explained and sold correctly it can be very advantageous for families to use for their vacation needs.  The problems occur when greedy Timeshare Salespeople and Developers don’t have the family’s best interest at heart and are more worried about stuffing their own pockets by making sales using false statements and deceptive sales practices. Additionally the Timeshare Developers in most cases are not willing to listen to those families they’ve hurt.  It is personally rewarding to help those families who were taken advantage of and to help put them in a much better situation. 

• Over 8 years experience in all facets of customer service and interpersonal communication.
• Strong organizational and communication background, tailored to Account Services.
• Background in the dynamic of family communication.

I find it very gratifying being part of a firm that assists families who have been misled, deceived, and overburdened by Timeshare Developers. The families I work with makes coming to work a pleasurable and fulfilling experience.  

• 20 years of of experience providing Client/Customer Support Services .
• Certified Paralegal Background in Entitlements & Consumer Affairs.
• U.S. Marine Corps 1986-2006 (Active Duty)Combat Action Ribbon(2), National Defense Service Medal(2), Armed Forces Expeditionary Medal, Southwest Asia Service Medal, Global War on Terrorism Service Medal, Marine Corps Good Conduct Medal(6), Marine Corps Recruiting Ribbon, Sea Service Deployment Ribbon(2), Navy Meritorious Unit Commendation.

Providing significant resources for our clients, as we work together through an organized and informative process is my top priority. I am honored to be a part of and organization such as Enterprise Relief Services which offers a unique blend of customer service and product expertise.